Where can I buy Ripple?
Different combinations of our buttons and professional monitoring packages are available on our website and Amazon Prime.
What mobile phones are supported?
Users must have a Bluetooth® Smart Ready device to use our services. Mobile phones supported include iPhones running iOS 10.0 or later and Android devices running 7.0 and newer.
Is the device waterproof?
The Ripple device is IP67 certified meaning it can be submerged in up to 1 meter of water for up to 30 minutes. You will have no issues showering with your Ripple device.
What happens if I get a new phone?
If you purchase a new phone, you will need to remove your device from your original phone. To do this, open the Ripple Safety app on your old phone, select the settings tab in the top right corner, select "Devices" and then select the device with the black bar on the side. Press and hold your Ripple button for about 10 seconds and then you will have an option to "Unlink" your device. Tap there.
On your new phone, download the Ripple Safety app. Press "Start" and begin by entering in your cell phone number (if you also changed your phone number, please contact our customer service team to update the phone number on your account). Press "Next" and receive the four digit verification code. From there you will be taken to the home screen of the app. Now, you must pair your device to your new phone. Select the settings tab in the top right corner and then select "Devices". From there, press "add device" and when the screen says "searching" press and hold your Ripple Device. Once the screen changes to "found" continue following the prompts on the screen until you receive a call back from our monitoring team.
Will the Ripple service call 911 on my behalf?
Yes, but this will depend on your settings. As a Premium Subscriber, when you activate an alert, your Ripple Team is always notified. When setting up your profile, you can instruct your Ripple Team to send a desired emergency service (Police, Medical, or Fire Rescue) if you click 3 times for emergency situations. If you have configured your profile this way, they will execute this command.
If you opt out of the professional monitoring services and choose to have your Friends and Family monitor your alerts, it is at the discretion of those chosen individuals of whether or not they will notify emergency services.
Where does Ripple work, geographically?
Ripple covers the United States, including Hawaii and Alaska. We will be expanding to other countries in the near future.
How will I know help is on the way?
When you create your profile you will instruct your team on how you would like them to notify you when help is on the way. Users may choose to receive this notification either through a phone call or text message. Ripple provides users the flexibility to change this preference in the app anytime they choose.
When you press your device to trigger both an uncomfortable or emergency alert, you will receive a text message that your alert was received and again when the Professional Monitoring team attends the alert.
Can I give my device to someone else?
No. Your wearable is coded to your profile and identifies you specifically.
If I have multiple devices connected to my profile, how do I distinguish between them?
You can identify a wearable by opening the mobile application. Begin by selecting the settings gear in the top right corner. From there, select “Devices” and tap on the device with the black bar on the right side. Then, press and hold the Ripple device for about 5 seconds, and the mobile application will provide you the status of this particular device, including remaining battery life.
What is the warranty on the wearable device?
Ripple Network Technologies, Inc. warrants that your Ripple Wearable product ("the Wearable") will be free from defects in materials and workmanship for a period of 180 days from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Wearable arises within the Warranty Period, Ripple Network Technologies, Inc. will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished wearable; or (b) refund the original purchase price upon return of the defective Wearable. This Warranty does not apply to Ripple Wearables you purchase from unauthorized resellers, or where the instructions for use and activation of the Wearable are not complied with or where the Wearable is damaged as a result of abuse, accident, modification or other causes beyond reasonable control.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
How long will the battery last?
The Ripple device lasts approximately 6 months and never needs to be charged during that time. As a Premium subscriber, we monitor the battery life and before it expires we mail you a brand new device at no charge (you just have to cover shipping). Easily connect the new device in seconds and dispose of the old one.
If you opt out of the Professional Monitoring, you are responsible for replacing your own device when the battery is low. This can be completed by purchasing a replacement device off of our website.
You may check the battery life of your device by going into the Ripple Safety app, selecting “Devices” from the “Settings” screen and then long pressing your Ripple device until the battery life is displayed on the screen.
How can I test my wearable?
You are welcome to test your Ripple device as often as you would like. You can do this by opening the Ripple Safety app and turning on the “Test Mode”.
What happens if I accidentally press my Ripple wearable?
Not to worry, you can either cancel the call through your app by pressing “Disarm Alert” or verbally notify your Ripple Team when they call you.
How do I update the payment method on my account?
There are two ways to update the payment information on your account, either in the Ripple Safety app or by speaking with a member of our customer service team. To update your payment method directly in the app, being by opening your Ripple Safety app and selecting the settings tab in the top right corner. From there, select "My Account" and then you will see "card". Once you tap on the last four digits that are visible next to "card" you will be taken to a screen where you can enter in your new credit or debit card information. Once you complete all of the required fields, press "save" in the top right corner and your information will be successfully updated. You can also update your method of payment by calling our customer service team at (877) 820-2118 and a member of our team would gladly assist you.
What can I do if my device is not showing up when I try to pair it?
Follow the steps below:
- Make sure the Bluetooth feature is activated on your smartphone.
- Make sure no one in your immediate vicinity is also trying to pair their wearable.
- Shut down the Ripple App, then Re-launch the app after 20 seconds.
If your phone is still not recognizing your wearable, contact the Ripple team through the Ripple Contact Us application and they will assist you through the troubleshooting process.
What is the Bluetooth range of my wearable to my cellphone?
The Bluetooth range of the device varies with your surroundings. The Bluetooth range of your Ripple wearable can typically reach up to 120 feet.
How do I manage my subscription?
If you have questions regarding your subscription, please contact our Customer Service team through the “Contact Us” form on the website or by calling (877) 820-2118.
What is the monthly cost of the subscription?
Users have 24/7 access to our live, human monitoring team of safety specialists, available to them anywhere in the United States for the price of just $14.95/month. Users also have the option to renew their subscription for $99.95 for the year.
I have a working device, but I have suspended the service. How do I reactivate my subscription?
You will be able to reactivate your subscription through the application by selecting “Get 24/7 Professional Monitoring” in your app or calling the Ripple Safety Customer Service team.
Can multiple people use my subscription and/or device?
No, your wearable and profile are tied to your personal subscription. Alerts triggered from your Ripple device or in-app profile will only call your phone and display your profile to the Ripple Team.
Can the Ripple Team track me all the time?
No, our system does not track any user unless the user has activated an alert. Once the situation is over and the case is closed, your location becomes unknown to the Ripple Monitoring Team.
How do I cancel an alert?
To cancel an alert, click “Disarm Alert.” in the app when connecting to your Ripple Team. If your Ripple Team has already called you back, verbally communicate to them that you are not in danger and provide them with your Security Pin.
Why does the Ripple app ask for multiple permissions (microphone, camera, location services)?
In order to create a powerful and effective service that helps keep you safe, Ripple Safety needs to access some of your mobile phone’s services and features. Most mobile operating systems require that users confirm access to these services the first time an app tries to use them. If you deny access to your Location Services/GPS and Microphone, it could be difficult, and potentially impossible, for your Ripple Team to get you the help you need. Your location can only be shared with your Ripple Team if you allow the app to access it from your phone. Your location and other features are not accessible to your Ripple Team until you send an alert, and only available when that alert is active. We strongly believe in your privacy and protect it closely.
Does GPS need to be enabled on my phone all the time?
Yes, for the location feature to work, you must have GPS enabled on your smartphone. For iPhone users, you must set your location preferences to "Always" for our team to receive your most accurate location.
I have a running subscription, but I lost my device. What do I do?
If you are a subscribing user, our customer service team will replace your first lost device at no cost. They can be reached by emailing firstname.lastname@example.org or calling (877) 820-2118. If you have lost more than one device or you are not a premium subscriber, additional devices can be ordered online or via the mobile app.